Policy Information

Order Cancellation and Refunds
If a customer decides to cancel their order with Build Aesthetic, a partial refund will be granted within 2 to 7 business days for undelivered purchases, subject to a $50 cancellation fee.

Returns and Restocking
Customers may return delivered products to Build Aesthetic within 14 days of receipt, subject to a 15% restocking fee. The customer is responsible for shipping the PC back to Build Aesthetic, including all shipping and insurance costs. Build Aesthetic is not liable for any damage incurred during transit. Returned products must be in good condition with no evidence of tampering or alterations to settings.

If a PC arrives damaged or there is an issue, the customer must notify Build Aesthetic in writing within three business days of receipt, providing photos of any damage to the packaging or product, shortages, or other discrepancies; otherwise, the product is deemed accepted.

Product Warranty and RMAs
Customers must notify Build Aesthetic in writing, specifying the defect within the warranty period to initiate a return. RMAs will only be issued if the defect is caused solely by Build Aesthetic or the original manufacturer and if the customer meets the notification requirements. Damage caused by the customer, carrier, or third parties is not eligible for RMAs.

Upon receiving an RMA, customers must return the product following Build Aesthetic’s instructions. Returned products will be assessed, and if deemed ineligible for return, will be sent back to the customer freight collect or held for pickup at the customer’s expense.

Limitation of Liability
Build Aesthetic’s sole liability and the customer’s exclusive remedy for any loss or damage related to the purchase or use of a custom system is limited to repair or replacement at Build Aesthetic’s sole discretion.

Build Aesthetic is not liable for any loss of use, revenue, anticipated profits, or any direct, indirect, or consequential damages arising from the sale, use, or inability to use its products, to the fullest extent permitted by law. In no event will Build Aesthetic’s liability exceed the purchase price of the defective product. This limitation applies regardless of the legal theory underlying any claim, including contract, tort, negligence, strict liability, or consumer protection laws.